Issue guide

Preparing a CFPB complaint

A practical evidence-organizing guide. It does not determine liability or replace legal advice.

Evidence to gather

Build the factual record

Organize dates, prior company contact, documents, requested remedy and concise factual narrative.

  • Preserve originals and dates.
  • Keep communications and confirmations.
  • Record what remedy you requested.
  • Separate what you know from what you suspect.
Possible route

Start here

CFPB complaint process; complaint submission is not proof of wrongdoing.

Research the institution
Next step

Turn the timeline into an evidence packet.

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